FOR THOSE OF YOU CRITICISING AIR ASIA, PLEASE STOP

July 2, 2017 – 5:36 am

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Air Asia X bound for Kuala Lumpur, Malaysia on June 25 from Perth, Australia had everyone terrified after the plane shook violently. It ‘shook like a washing machine’. Although it landed safely, there was plenty of criticism at the pilot and airline. Now a 15-year-old passenger aboard that flight has stepped forward with her view. By Madeline Wright.

My name is Madeline Wright and I was involved in the Air Asia engine incident on Sunday morning (24th June [sic]) traveling from Perth to Kuala lumpur on my family’s way to Vietnam. After hearing the loud bang, our aircraft began to shake vigorously and panic fell across all 359 passengers. Our reassuring captain talked us through the whole situation and gave us every piece of information he had.

The way we all cooperated and remained calm throughout the event made it easier for crew aboard to help us and for our captain to fly us to safety. No one screamed. The fact that we and other passengers paid less for a flight is not the reason for this plane’s accident. A technical problem like this could happen on any plane and Air Asia’s cheaper flights are not to blame.

The aircraft was checked thoroughly before departure like all planes are and was regulated by the same air safety organisations. People should not be criticising Air Asia for missing anything - technical problems happen all the time, even on more expensive flights. We didn’t pay less for a technical problem, we paid less for no electronic devices, no meals and less leg room. Air Asia is an amazing company and I have flown with them many times before, always with great service and perfect take off and landing.

It disgusts me that people are criticising our captain for telling us to pray and are trying to get him fired. The full context was, “Everything is under control in the cockpit. If you want to say a prayer, that might help too.” His ask for prayer was said in such way that it was only to make us feel better and if it helped that was an individual thing.

He was professional. He was human. He was a reassuring voice during this event and gave us hope, he is the reason i am still alive and i cannot thank him enough. English was his second language and he had a little trouble speaking to us but what he said was enough. Interestingly, despite 80 per cent of his passengers being Asian descent, he only spoke in English through the incident.

And to the people blaming Air Asia for the event, it was not their fault and they did their best to keep us comfortable during the incident and the aftermath. Yes, we did stay in an airport for several hours waiting on news of what was to happen next, but they provided us with vouchers for food and water and the wait was only to ensure the best for us.

During this time it was telling that everyone was calm, tolerant and patient - not all like a standard 3-hr wait in a queue. We were given the choice of full refunds of tickets, a rescheduled flight, or to stay in the airport a little longer for a later flight. It took time because during the chaos period, they needed to work out a plan and then communicate that plan. I’d rather wait to get one correct story than get four hastily-delivered wrong stories.

For those of you criticising Air Asia, our pilot and we on board, please stop. The bravery of our crew and captain should be praised not criticised, they did the best they could for us, and everyone is safe.

(The above text has not been edited.)

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TEENAGE AIR ASIA X PASSENGER DEFENDS AIRLINE AND PILOT IN VIRAL FACEBOOK POST

In a compelling first person account of the Perth to Kuala Lumpur flight, 15-year-old Madeline Wright wrote in a viral Facebook post that Air Asia and the pilot had done their best to keep all 359 people on board safe and calm during the incident and its aftermath. “It disgusts me that people are criticising our captain for telling us to pray and are trying to get him fired,” Wright wrote on Tuesday, June 27, 2017.

When contacted, Wright told The Star that she felt a need to voice her story as many people were telling the passengers to never fly with the “dodgy” airline and were also accusing the captain of wrongdoing. “This was wrong of them and I wanted to speak out about this problem… at least give people a personal perspective,” she said.

She admitted that she was scared for her life when the plane started shaking, but calmed down when the pilot addressed the passengers about the technical issues they were facing. “Once passengers were aware of what was happening, everyone was fairly calm and from thereafter the only thoughts we had was how we were going to land,” she said, adding that the captain “made an amazing landing and everyone survived”.

Wright’s father, 45-year-old Andy Wright, described the flight as an “unfortunate incident quickly controlled by a competent pilot who showed professional detachment and human concern”.

Read the full report here.

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UPDATE ON $Q368 THAT BURST INTO FLAMES IN JUNE 2016 AT $INGAPORE CHANGI AIRPORT

On the morning of June 27, 2016, an $IA jet $Q368 that turned back from its flight to Milan landed at $ingapore’s Changi Airport and burst into flames. None of the 222 passengers and 19 crew members were hurt. “I just escaped death!” wrote passenger Lee Bee Yee, according to the Washington Post. “I thank God I am alive! I going home to hug my kids.” Lee Bee Yee had posted a video of the fiery plane and photos from inside the cabin.

The explanation to what happened to $Q368 can be found at Aviation-safety.net. Investigations found that the right engine’s oil system was contaminated with fuel due to a crack in the engine’s main fuel oil heat exchanger (MFOHE). The full explanation is here.

The investigator’s report was published Feb 27, 2017. As far as we can tell, it was never reported in $ingapore’s mainstream press.

Read the reports below:

TIME.COM - A Passenger Jet Caught Fire in $ingapore And Lit Up Social Media (click here)

DAILY MAIL UK - Fire engulfs $ingapore Airlines plane wing after emergency landing (click here)

DNA INDIA - $ingapore Airlines jet catches fire during emergency landing (click here)

WASHINGTON POST - ‘I just escaped death!’: $ingapore Airlines jet catches fire after emergency landing (click here)

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